‘Social Listening’: Unilever Looks to Exploit Vaseline’s Viral TikTok Trend.
Originally found more than 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an natural focus for online content feeds.
However, its rise as a TikTok talking point has placed it at the forefront of an promotional upheaval, in which large companies are allocating substantial funds to content creators and devoting less capital to marketing items in conventional outlets.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers rubbing their skin with a derivative of drilling. Today, a spree of content from users have chronicled its broad application in “life hacks”.
It has been touted as a fix for dirty sneakers or making fragrance last longer, as well as a fix for squeaky doors. Its use has even extended to combat the nuisance of chip seasoning clinging to fingers.
Capitalising on the Conversation
Noticing its viral resurgence, executives at the multinational enhanced the tricks by asking their own scientists to test them and sharing the findings with influencers.
Assertions that it diminished the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could extend fragrance and restore leather handbags. Suggestions it could whiten teeth or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This observation of social channels to shape commercial tactics has been labeled “social listening”. Fernando Fernández, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on social media content.
Evolving With Audience Behavior
The company's social media lead, who is heading the digital initiative, said the company was merely adjusting to novel methods of engaging audiences. She said participating on platforms “without dampening the fun” was essential.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and talking about what they used.
“There’s this moving away from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, many communities. The evolution of platform algorithms means that these communities feel niche, however, they are large.
“If you can make sure your brand is shared by users, mentioned by individuals, that is how you can build trust and relevance. Content makers are key. We are expanding this endorsement system.”
A Revolutionary Change in Media
The approach indicates profound shifts occurring in how media is consumed, with younger consumers spending more time on digital networks than legacy broadcast and print media.
The shift is reflected in declines in TV and print advertising. Across Britain, advertising income for leading TV channels have declined by over six hundred million pounds in actual value since the end of the last decade.
Influencer Marketing Expansion
Additionally, it points to a merging of functions as corporations essentially turn into content studios, linking up with hundreds of content creators to enhance their items.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences away from some legacy media and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us people trust recommendations from the personalities they subscribe to more than they trust ads. That’s a consistent trend.”
He noted companies can reduce costs by investing in creators over large-scale legacy ad buys, which also enables easier content adjustment to see what works.
Such methods are increasing. Advertising spending on influencer marketing is growing fourfold quicker than the broader media sector. In the US, it has increased by over 100% since 2021 and is expected to hit tens of billions in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to drive countrywide discourse.
The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”